Refund Policy

Thank you for shopping with Dhun Bazaar. We strive to provide high-quality musical instruments, audio gear, and accessories to ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our refund and return guidelines below.

1. Eligibility for Returns

Customers may request a return within the eligible return period after receiving their order.

To qualify for a return:

  • The item must be unused and in original condition.
  • The product must include original packaging, tags, manuals, and accessories.
  • Proof of purchase or order confirmation must be provided.

Products showing signs of misuse, physical damage, or unauthorized modifications may not qualify for return or refund.

2. Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Customized or special-order musical instruments
  • Opened software or digital products
  • Gift cards or promotional items
  • Used reeds, earphones, microphones, or hygiene-sensitive accessories
  • Products damaged due to improper handling

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact Dhun Bazaar within the specified reporting period after delivery.

To help us process your request quickly, please provide:

  • Order number
  • Photos or videos of the issue
  • Description of the damage or defect

Eligible cases may qualify for:

  • Replacement
  • Store credit
  • Full or partial refund

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding approval or rejection of the refund request.

If approved:

  • Refunds will be issued through the original payment method whenever possible.
  • Processing times may vary depending on banks or payment providers.
  • Shipping charges may be non-refundable unless the return is due to our error.

5. Exchange Policy

We may offer exchanges for eligible items if:

  • The product arrived damaged or defective
  • The wrong item was shipped
  • A replacement is available in stock

Exchange requests are subject to product availability.

6. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item was defective
  • The wrong product was delivered
  • The issue resulted from our error

We recommend using a trackable shipping service when returning valuable musical instruments or equipment.

7. Order Cancellation

Orders may be canceled before shipment confirmation.

Once an order has been dispatched, cancellation may no longer be possible and the return process will apply instead.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your payment provider or bank.
  3. Allow additional processing time.

If the issue continues, please contact our support team for assistance.

9. Abuse of Refund Policy

Dhun Bazaar reserves the right to refuse returns or refunds in cases involving:

  • Excessive return activity
  • Fraudulent claims
  • Policy misuse
  • Returned items not matching original condition

10. Contact Support

For questions regarding returns, exchanges, or refunds, please contact Dhun Bazaar through our official customer support or contact page.